1. About these terms

These Terms of Service govern your use of the HELIOR website and any order placed through it. By accessing the site or placing an order, you agree to these terms, our Privacy Policy, Shipping Policy and Return and Refund Policy. Mandatory consumer rights are not excluded or restricted.

HELIOR operates this store as a sole-trader business. Business correspondence address: Office 172227, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom. Email: support@heliorstudio.com. Telephone: +44 24 7657 9098.

2. Eligibility and account information

You must have legal capacity to enter into a contract in your jurisdiction. You are responsible for providing current, complete and accurate billing, delivery and contact information and for keeping any account credentials secure.

3. Product information and images

We take reasonable care to describe products, materials, gemstones, measurements and colours accurately. Screens, lighting, natural gemstone variation, hand finishing and permitted manufacturing tolerances may result in reasonable differences. Product images may be enlarged to show detail and should be read together with the stated dimensions and specifications.

The metal, gemstone origin, treatment, natural or laboratory-grown status, carat information and certification included with an order are only those expressly stated on the relevant product page or order confirmation.

4. Made-to-order and bespoke products

Many HELIOR pieces are produced after an order is placed. Standard made-to-order pieces use options displayed on the product page. Bespoke pieces involve specifications outside those standard options or clear personalisation requested by the customer.

Before ordering, please review the selected metal, gemstone, dimensions, ring size, length and engraving carefully. If you are unsure about sizing or specifications, contact us before placing the order.

The product page states the estimated dispatch window, normally either 2–4 weeks or 4–6 weeks. Delivery time begins after dispatch. Complex bespoke work may take longer and will have a separate written estimate.

5. Prices, taxes and duties

Prices and currencies are displayed at checkout and may change before an order is accepted. The checkout will show taxes, duties or delivery charges that we collect. Where import duties, taxes or brokerage charges are not collected at checkout, the recipient may be responsible for them. We are not responsible for charges imposed by a destination authority unless the checkout expressly states that they are included.

6. Orders and acceptance

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily constitute acceptance. A contract is formed when we send an order acceptance or begin production, whichever occurs first. We may refuse or cancel an order for legitimate reasons, including suspected fraud, pricing error, unavailable materials, production limitations or legal restrictions. If we cancel after payment, we will refund the amount paid.